Clear, practical support
If something is wrong with your order, tell us promptly. We will assess it fairly and explain the next step before you send anything back.
We will confirm whether the item is eligible, provide the correct return instructions and give you a return reference. Please do not send parcels to an address shown on an invoice without first arranging the return.
Where a statutory cooling-off right applies, notify us within seven days after receiving the order. The product must be unused, unopened, complete and in its original saleable packaging. Return transport may be for the customer’s account where permitted by law.
For safety and quality-control reasons, opened food, supplements, capsules, powders, creams, personal-care goods and other sealed consumables cannot ordinarily be returned because of a change of mind. This does not remove any rights you have where goods are defective, unsafe, damaged or incorrectly supplied.
Contact us as soon as reasonably possible with the order or invoice number, a description of the problem and clear photographs where useful. Depending on the circumstances and applicable law, we will arrange an appropriate repair, replacement or refund.
Eligible unopened products may be exchanged by prior arrangement, subject to stock availability and any price difference. Delivery and return costs are confirmed before the exchange proceeds.
Approved refunds are made using an agreed, traceable payment method after the returned goods have been received and inspected, unless the law requires an earlier remedy. Original delivery charges and return costs are handled according to the reason for the return and applicable law.
We cannot accept products returned without prior authorisation, products that have been used or tampered with, goods damaged after delivery, or goods missing their original packaging—except where a statutory right or defect claim applies.
This policy does not exclude or reduce any rights or remedies available under applicable South African consumer law. If any part of this policy conflicts with a mandatory legal right, that legal right applies.
Start here
Include your name, invoice or order number, the product concerned and a short description of the issue. We will respond with the correct next step.